Quay Squad, 

We’re committed to our community more than ever for. We are closely monitoring our warehouse and shipping carrier partners and will keep this page as up to date as possible. We’re also here to chat with you at any time—just send us a note to customercare@quayaustralia.com.au or tweet at us @quayaustralia.


  • Quay.com is open for shopping globally. All our distribution centers are shipping at this time. We are following local health mandates and taking additional precautions, including staffing & extra cleaning in our warehouses.
  • We are experiencing higher than normal volume, so if it’s been more than 7 days and you haven’t received your shipping confirmation, please contact us at customercare@quayaustralia.com.au (last updated: 11/20/20)


  • Expect delays due to unprecedented volumes and operational complexities resulting from the pandemic, International Carries (UPS, USPS, Hermes, DHL, AUS Post) delivery guarantees remain suspended until further notice.
  • For the most accurate information regarding deliveries to your area, we recommend checking with your local carriers and/or governments to see if deliveries may be restricted or disrupted, affecting the estimated delivery date for your order (last updated: 11/20/20). 


  • We have extended our online & shops return window.
  • Online purchases are available for return within 60 days after purchase.
  • All return processing may be delayed up to 14 days due to USPS delays (last updated: 11/20/20).

Our goal during this time is to stay connected and share uplifting content from you, our incredible squad, as we’re feeling the need for positivity, community, and self-love. Again, if any of this doesn’t feel right to you—let us know at customercare@quayaustralia.com.au or on twitter @quayaustralia. We’re on this ride together.

Sending love + good energy,

🖤 Quay