WHAT IS YOUR RETURN POLICY?
Change of heart? We’ll happily return (refund) your full-priced sunnies, within 60 days of delivery. All items must be returned in the original packaging.
Products received after 60 days or not received in original condition will be issued a store credit to use on www.quayaustralia.com.au
Please allow 2-3 weeks for the receipt and processing of your return. You can book in your return via our returns portal.
A credit will be issued to the original form of payment. You will receive confirmation by email when your return is completed. Shipping and other charges are non-refundable. Please note that a $6.50 shipping charge for change of mind returns will be automatically deducted from your total refund amount.
For manufacturing defects, exchanges are available within 3 months of purchase.
Contact us at firstname.lastname@example.org for more information and make sure to include your full name and order number.
If your Quay products weren’t purchased on www.quayaustralia.com.au please refer to the retailer’s returns and exchange policy where you purchased your Quay eyewear from.
RETURNS FOR INTERNATIONAL ORDERS
For returns on international orders, please contact us at email@example.com with your full name and order number.
RETURNS FOR AUSTRALIAN ORDERS
You have 60 days from date of delivery to return your items via the returns portal. Please have your email address and order number from your order confirmation email handy.
1. Select ‘Start new return’
2. Enter your email address and order reference number. This information can be found in your order confirmation email, make sure to include the # at the beginning of your order.
3. You will be emailed a return label. Pack your items, print the return label and attach it to the parcel.
4. Return your parcel at the nearest Australia Post office.