Product Returns

EXCHANGE/RETURN POLICY

CHANGE OF HEART?

We’ll happily refund your full-priced sunnies, within 15 days of delivery, if they have not been worn. Must be in resalable condition with original case and tags.

Exchanges are offered for your full-priced sunnies, within 30 days of delivery, if they have not been worn. Must be in resalable condition with original case and tags. Exchanges are based on product availability and may incur additional charges based on price. Merchandise credit may be issued.

Exchanges & Returns are available for full-priced sunnies only. They must be in the original condition in which they were sent.

Allow 2-3 weeks for the receipt and processing of your return. A refund will be issued to the original form of payment. You’ll receive confirmation by email when your return is completed. Please note: Depending on your issuing bank, your credit may not show until your next billing cycle.

Quay will NOT be responsible for the costs associated with returns. We recommend selecting an insured and traceable shipping carrier. We are not responsible for shipping fees or import fees associated with the return.

Any order discrepancies or damaged items received must be reported within 5 days of delivery. Include a brief description of the issue & a picture of the sunnies. Send to hello@quayaustralia.com

We're not responsible for sunnies delivered to an incorrect address supplied by the sender. Please check your shipping info twice.

WARRANTY

For manufacturing defects, exchanges are available within 3 months of purchase. Warranty does not cover scratches, accidental damage caused by general use, fading or peeling of frames or the loss of screws due to neglect. Mirror lenses are highly vulnerable to scratches and nicks caused by everyday wear and tear. Natural wear and tear on mirror lens sunglasses do not make them eligible for exchanges.

Contact hello@quayaustralia.com for more information

SALE ITEMS

All sale and promotional items are final and are not subject to our exchange and refund policy.

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Sunnies Ship Free!

Free shipping!

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SUNNIES SHIP 4 FREE*

We offer free standard shipping on all Australian orders over $50. This option ships with regular post with an expected delivery of 2-5 business days once your order has been dispatched. Please allow 2 business days to process your order. We also offer Express Shipping for $3 with an expected ship time of 1-2 Business Days.