WHAT IS YOUR RETURN POLICY?
Change of heart? We’ll happily return (refund) your full-priced Sunnies, Blue Light Glasses & Jewellery, within 60 days of delivery. All items must be returned in the original packaging.
All returns must be lodged through the returns portal prior to posting back to us otherwise we may not be able to accept the returned goods.
Products received after 60 days or not received in original condition will be issued a store credit to use on www.quayaustralia.com.au
Please allow 2-3 weeks for the receipt and processing of your return. You can book in your return via our returns portal.
A credit will be issued to the original form of payment. You will receive confirmation by email when your return is completed. Shipping and other charges are non-refundable. If the product you received was damaged or faulty we will refund the full amount, for change of mind returns we will deduct a $6.50 shipping charge from the total refund amount.
Contact us at firstname.lastname@example.org for more information and make sure to include your full name and order number.
If your Quay products weren’t purchased on www.quayaustralia.com.au please refer to the retailer’s returns and exchange policy where you purchased your Quay eyewear from.
SUNNIES & BLUE LIGHT GLASSES
For manufacturing defects, replacements are available within 12 months of purchase. Warranty does not cover scratches, accidental damage caused by general use, fading or peeling of frames or the loss of screws due to neglect. Mirror lenses are highly vulnerable to scratches and nicks caused by everyday wear and tear. Natural wear and tear on mirror lens sunglasses do not make them eligible for exchanges.
For manufacturing & material defects, replacements are available within 90 days of purchase. Warranty does not cover accidental damage caused by general use. Lost components & natural wear and tear do not make jewellery pieces eligible for exchanges.
Contact email@example.com for more information
RETURNS FOR INTERNATIONAL ORDERS
For returns on international orders, please contact us at firstname.lastname@example.org with your full name and order number. Please note that Shipping and other charges to return items are at the customers expense.
RETURNS FOR AUSTRALIAN ORDERS
You have 60 days from date of delivery to return your items via the returns portal. Please have your email address and order number from your order confirmation email handy.
1. Select ‘Start new return’
2. Enter your email address and order reference number. This information can be found in your order confirmation email, make sure to include the # at the beginning of your order.
3. You will be emailed a return label. Pack your items, print the return label and attach it to the parcel.
4. Return your parcel at the nearest Australia Post office.
RETURNS FOR PURCHASES MADE DURING A 'BUY ONE, GET ONE FREE' PROMOTION
Returns are subject to our returns policy. Products purchased during a 'Buy one, get one free' promotion (BOGO) must be returned with the Promotional Product, both in its original packaging. In the case where only one item is returned, the Promotional Savings will be refunded in the form of a merchandise credit. The merchandise credit is 50% of your original purchase, excluding shipping cost.