Due to higher than normal volume of online orders. Please allow up to 7 business days for your order to be processed. Once your order is on its way, you will receive an email with tracking information.
Due to current lockdown restrictions in Victoria and Sydney, our fulfillment partners have taken the necessary steps to follow the Victorian and NSW Government guidelines and are working with a reduced workforce as part of COVID-19 safety measures. This may temporarily affect domestic and international shipping times for both standard and express shipping options.
Once your order has shipped, please allow up to 20 business days for your order to arrive (but it will likely arrive sooner!).
For updates affecting domestic orders, please refer to Australia Post network updates. For updates affecting international orders, please refer to DHL network updates.
We offer free shipping on all Australian orders over $60. This option ships with regular post with an expected delivery of 3-7 business days once your order has been dispatched. Please allow 2 business days to process your order before it dispatches. All Australian orders under $60 will have a shipping rate of $5.
EXPRESS SHIPPING - $10
Please note that due to Covid-19, there may be delays affecting Express Shipping.
This is an overnight service to Capital Cities, areas outside of the cities will usually take another business day to arrive. This option ships with an expected delivery of 1 - 2 business days for your order to arrive after dispatch. Please allow up to 2 business days to process your order before it dispatches.
All orders require signature on delivery.
If you are located in North America, The Caribbean, Central America or South America please visit: https://www.quayaustralia.com/
UK & EUROPE:
If you are located in United Kingdom or Europe please visit: https://www.quayaustralia.co.uk/
We ship all international orders with the fully trackable DHL express international service.
Please provide a street address, as DHL does not ship to PO boxes.
Processing time for international orders are within 1-2 business days. Delivery times from dispatch varies depending on the destination Country's shipping zone (select your country to find out which zone you are located in).
This service has an expected delivery of no later than 5 business days, and requires a signature upon delivery. For exact delivery times, please refer to your shipping zone below.
PLEASE NOTE - Some countries may charge import duties or other local charges. This is a local government charge and we have no control over this. It is your responsibility to pay for any of these fees.
If your country is not listed below then we are unable to ship there.
Select your country for an estimate of delivery times: