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Shipping

Due to a higher than normal volume of online orders, please allow up to 10 business days for your order to be processed. Once your order is on its way, you will receive an email with tracking information. Please note that our delivery partners are also experiencing delays.

For delivery updates affecting domestic orders, please refer to Australia Post and Couriers Please network for updates.

Due to current lockdown restrictions across Australia, our fulfillment partners have taken the necessary steps to follow the Government guidelines and are working with a reduced workforce as part of COVID-19 safety measures. This may temporarily affect domestic and international shipping times for both standard and express shipping options.

Once your order has shipped, please allow up to 10 business days for your order to arrive (but it will likely arrive sooner!).

For updates affecting international orders, please refer to DHL network updates. 

AUSTRALIA:

FREE SHIPPING

We offer free shipping on Australian orders over $60. This option ships with regular post with an expected delivery of 3-7 business days once your order has been dispatched. Please allow 5 business days to process your order before it dispatches. All Australian orders under $60 will have a shipping rate of $5. Our delivery partner for this method is Australia Post.

EXPRESS SHIPPING - $10

Please note that due to Covid-19, there may be delays affecting Express Shipping. 

This is an overnight service to Capital Cities, areas outside of the cities will usually take another business day to arrive. This option ships with an expected delivery of 1 - 5 business days for your order to arrive after dispatch. Please allow up to 5 business days to process your order before it dispatches. Our delivery partner for this method is Australia post.

COURIER SERVICE

We offer a range of courier services throughout Australia dependent on your post code. Please enter your address in the checkout process to see eligible services for your location. We offer free courier delivery on all Australian orders over $60.

Please provide a street address, as courier service does not ship to PO boxes or parcel lockers.

NEW ZEALAND:

FREE SHIPPING

We offer free shipping on all New Zealand orders over $85. This option ships with regular post with an expected delivery of 3-7 business days once your order has been dispatched. Please allow 5 business days to process your order before it dispatches. All New Zealand orders under $85 will have a shipping rate of $10. Our delivery partner for this method is Seko.

EXPRESS SHIPPING - $13

Please note that due to Covid-19, there may be delays affecting Express Shipping. 

This is an overnight service to Capital Cities, areas outside of the cities will usually take another business day to arrive. This option ships with an expected delivery of 1 - 3 business days for your order to arrive after dispatch. Please allow up to 5 business days to process your order before it dispatches. Our delivery partner for this method is DHL.

AMERICAS: 

If you are located in North America, The Caribbean, Central America or South America please visit: https://www.quayaustralia.com/

UK & EUROPE:

If you are located in United Kingdom or Europe please visit: https://www.quayaustralia.co.uk/

INTERNATIONAL: 

We ship all international orders with the fully trackable DHL express international service.

Please provide a street address, as DHL does not ship to PO boxes.

Processing time for international orders are within 1-5 business days. Delivery times from dispatch varies depending on the destination Country's shipping zone (select your country to find out which zone you are located in). 

This service has an expected delivery of no later than 5 business days, and requires a signature upon delivery. For exact delivery times, please refer to your shipping zone below.

PLEASE NOTE -   Some countries may charge import duties or other local charges. This is a local government charge and we have no control over this. It is your responsibility to pay for any of these fees.

If your country is not listed below then we are unable to ship to your location.

Select your country for an estimate of delivery times: