COMMUNITY IS QUAY
Quay Squad,
We know that these times are unprecedented, and we’re taking it one day at a time right here with you. We’re more committed to our community than ever, and for this reason, we’re making a few changes to the way that we normally operate. We are closely monitoring the situation, and we will keep this page updated to reflect our current position. We’re also here to chat with you at any time—just send us a note to customercare@quayaustralia.com.au or tweet at us @quayaustralia.
EYEWEAR DONATIONS
Quay is producing certified protective goggles + glasses for front line healthcare workers in the US, Australia, and Europe. With your support, we are able to donate thousands of pairs of certified protective eyewear AND thousands of pairs of blue light glasses as support gifts to the heroes on the front lines.
ONLINE SHOPPING & DELIVERY
Quay.com.au is open for shopping internationally. All our distribution centers are shipping at this time. We are following local health mandates and taking additional precautions, including staffing & extra cleaning in our warehouses.
With recent updates to the lockdown restrictions in Victoria, we have also taken further COVID-19 safety measures at our Victorian operations for the safety of our team members and are working with a reduced workforce. Because of these additional safety measures, we’ll need additional time to process & ship your order. Please allow up to 7 business days for your order to be processed. If it’s been more than 7 days and you haven’t received your order confirmation, please contact us at customercare@quayaustralia.com.au (last updated: 17/11/20)
Due to high shipping volumes, there may also be further delays with domestic and international shipping that are affecting both standard and express shipping options. Once your order has shipped, please allow up to 20 business days for your order to arrive (but it will likely arrive much sooner!).
For updates affecting domestic orders, please refer to Australia Post network updates. For updates affecting international orders, please refer to DHL network updates.
RETURNS
We have extended our online return window.
Online purchases are available for return 60 days after purchase.
Our goal during this time is to stay connected and share uplifting content from you, our incredible squad, as we’re feeling the need for positivity, community, and self-love. Again, if any of this doesn’t feel right to you—let us know at customercare@quayaustralia.com.au or on twitter @quayaustralia. We’re on this ride together.
Sending love + good energy,
🖤 Quay
