#QUAYXKYLIE FAQ

WHICH FRAMES ARE A PART OF THE #QUAYXKYLIE CAPSULE COLLECTION?

ICONIC, HIDDEN HILLS, STAR STRUCK & PURPLE HONEY.  

 

WHAT IS INCLUDED WITH A PAIR OF THE #QUAYXKKYLIE SUNNIES?

Each pair from the limited-edition capsule collection sunnies comes with a free luxe Quay Australia case with gold accents and cleaning cloth. Plus, all #QUAYXKYLIE sunnies qualify for free standard shipping. Select orders will receive a limited-edition #QUAYXKYLIE Pom Pom while supplies last.

 

WHY ARE #QUAYXKYLIE SUNNIES MORE EXPENSIVE THAN THE REST OF QUAY’S LINE? 

The #QUAYXKYLIE capsule collection is made of premium materials and comes with a free luxe Quay Australia case and cleaning cloth. Plus, all #QUAYXKYLIE sunnies qualify for free standard shipping.

 

WILL THE SUNNIES BE RESTOCKED ONCE THEY ARE SOLD OUT? 

Currently the #QUAYXKYLIE sunnies are a limited-edition capsule collection. Sign up for our email list to be the first the know if these styles are restocked.

 

CAN I BUY #QUAYXKYLIE SUNNIES AT ANY OTHER RETAILERS BESIDES WWW.QUAYAUSTRALIA.COM?

Yes – the collection will be sold at Quay retailers worldwide, including:

US – Nordstrom, Bloomingdales, Urban Outfitters, Solstice & Dillards

AU – Princess Polly, Peppermayo, The Iconic, Universal Store, City Beach, Glue Store, Whitefox & Edge Clothing

UK – TopShop & ASOS

 

WHAT #QUAYXKYLIE STYLES ARE EXCLUSIVE TO WWW.QUAYAUSTRALIA.COM?

PURPLE HONEY in gold/purple and STAR STRUCK in grey/brown

 

HOW MANY #QUAYXKYLIE SUNNIES CAN I ORDER IN ONE TRANSACTION?

Orders are limited to three pairs per style per order.

 

HOW DO I GET A #QUAYXKYLIE POM POM?

#QUAYXKYLIE Pom Poms are a limited-edition bonus surprise gift that are distributed while supplies last. Outside of purchase no additional customer action is needed. Please note if you are randomly selected to receive a Pom Pom it will NOT display in your cart or order confirmation.

 

ARE YOU ABLE TO PURCHASE A #QUAYXKYLIE POM POM?

No – these are exclusive to orders with the #QUAYXKYLIE collection. #QUAYXKYLIE Pom Poms are a limited-edition bonus surprise gift that are distributed while supplies last. Outside of purchase no additional customer action is needed. Please note it will not display in your cart or order confirmation.

 

ARE THE #QUAYXKYLIE POM POMS FAUX FUR?

Yes.

 

WHY IS MY COUPON CODE NOT WORKING? 

No discounts are permitted on #QUAYXKYLIE sunnies.

 

DO YOU OFFER RETURNS? 

Yes – we have a 15 day return policy. Please click here to view our full return policy.

 

CAN I CHANGE OR CANCEL MY ORDER? 

Due to the high volume period, no adjustments or cancellations can be made to any orders. Please ensure all order information is accurate prior to submitting.

 

CAN I CHANGE MY SHIPPING ADDRESS? 

Shipping addresses cannot be changed. We can only ship to the shipping address entered when the order was originally placed. Please ensure all order information is accurate prior to submitting.

 

AFTER I PLACE MY ORDER, HOW LONG DOES IT TAKE TO SHIP OUT MY ORDER?

Please allow up to 3 business days for order processing. Your selected ship time begins once you receive your shipping confirmation email. Please note that processing days are the time it takes to process and pack, not the shipping time.

  

WHY IS MY TRACKING NUMBER NOT UPDATING? 

It can take up to 48 hours for the tracking number to show the first update. If it has been longer than 48 hours, please contact Customer Care via email at hello@quayaustralia.com

 

WHAT DO I DO IF THERE’S AN ISSUE WITH MY ORDER WHEN I RECEIVE IT?

Contact Customer Care via email at hello@quayaustralia.com.

X

Sunnies Ship Free!

Free shipping!

X

SUNNIES SHIP 4 FREE*

We offer free standard shipping on all Australian orders over $50. This option ships with regular post with an expected delivery of 2-5 business days once your order has been dispatched. Please allow 2 business days to process your order. We also offer Express Shipping for $3 with an expected ship time of 1-2 Business Days.