#QUAYXKYLIE FAQ

WHEN DOES THE #QUAYXKYLIE DROP II COLLECTION LAUNCH?

October 4TH, 2017 @8:00 AM AET

For additional times, please see #QUAYXKYLIE time converter on the collection page. 

 

WHICH FRAMES ARE A PART OF THE #QUAYXKYLIE DROP II CAPSULE COLLECTION?

UNBOTHERED, AS IF! & 20’S  

 

WHAT IS INCLUDED WITH A PAIR OF THE #QUAYXKKYLIE SUNNIES?

Each pair from the limited-edition capsule collection sunnies comes with a free luxe Quay Australia case with gold accents and cleaning cloth.

  

WILL THE SUNNIES BE RESTOCKED ONCE THEY ARE SOLD OUT? 

Currently the #QUAYXKYLIE DROP II sunnies are a limited-edition capsule collection. Sign up for our email list to be the first the know if these styles are restocked.

 

CAN I BUY #QUAYXKYLIE DROP II SUNNIES AT ANY OTHER RETAILERS BESIDES WWW.QUAYAUSTRALIA.COM?

Yes – the collection will be sold at Quay retailers worldwide, including:

The Iconic, Princess Polly,  Peppermayo, City Beach, & Glue Store

Please contact your local stockist for product availability.

 

HOW MANY #QUAYXKYLIE SUNNIES CAN I ORDER IN ONE TRANSACTION?

Orders are limited to three pairs per style per order.

 

WHY IS MY COUPON CODE NOT WORKING? 

No discounts are permitted on #QUAYXKYLIE sunnies.

 

DO YOU OFFER FREE SHIPPING? 

We will be offering free Standard Shipping on launch day only for all orders including #QUAYXKYLIE sunnies.

 

DO YOU OFFER RETURNS? 

Yes – we have a 15 day return policy. Please click here to view our full return policy.

 

CAN I CHANGE OR CANCEL MY ORDER? 

Due to the high volume period, no adjustments or cancellations can be made to any orders. Please ensure all order information is accurate prior to submitting.

 

CAN I CHANGE MY SHIPPING ADDRESS? 

Shipping addresses cannot be changed. We can only ship to the shipping address entered when the order was originally placed. Please ensure all order information is accurate prior to submitting.

 

AFTER I PLACE MY ORDER, HOW LONG DOES IT TAKE TO SHIP OUT MY ORDER?

Please allow up to 3 business days for order processing. Your selected ship time begins once you receive your shipping confirmation email. Please note that processing days are the time it takes to process and pack, not the shipping time.

 

WHY IS MY TRACKING NUMBER NOT UPDATING? 

It can take up to 48 hours for the tracking number to show the first update. If it has been longer than 48 hours, please contact Customer Care via email at hello@quayaustralia.com.

 

WHAT DO I DO IF THERE’S AN ISSUE WITH MY ORDER WHEN I RECEIVE IT?

Contact Customer Care via email at hello@quayaustralia.com.

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SUNNIES SHIP FOR FREE*

We offer free standard shipping on all Australian orders over $50. This option ships with regular post with an expected delivery of 2-5 business days once your order has been dispatched. Please allow 2 business days to process your order. We also offer Express Shipping on orders over $50 for $3 with an expected ship time of 1-2 Business Days.