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Product Returns

EXCHANGE POLICY

Change of heart? We will happily exchange your unworn sunnies within 30 days of purchase.

Sunglasses must be in original condition and you must send back with your own postage.

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RETURN POLICY

For manufacturing defects, full refunds are available within 6 months of purchase.

Contact us at customercare@quayaustralia.com for more information.

 

SALE ITEMS:

All clearance items are final sale and are not subject to our exchange and refund policy.

 

EXCHANGES FOR HOLIDAY SEASON 2016:

Exchanges without proof of purchase are offered until January 31st, 2017

Exchange ONLY without proof of purchase, normal exchange policy Unworn sunnies in original condition can be exchanged for something new, once returned to us.

Defective sunnies can only be replaced with same style & color, with photos provided.